It's not a dictaphone. A technician says one sentence — Partner Voice turns it into a closed work order, an outage report and a task, pushes them into your system and texts affected customers. From the van, up a ladder, even with no signal. It saves hours of retyping and the revenue of jobs that slip through the cracks.
Technicians type jobs into the system after hours — or it never happens at all.
Service calls and faults are reported by phone and from memory → nothing traceable, no SLA.
"Who's where and what's pending?" only by calling around. The company rests on one person.
After a job they say what they did — on the phone or in chat. Transcription runs on the device, even offline.
Customer, task, materials, measurements (dBm attenuation, Mbps), status and next step — clean and complete.
Output to ticketing / spreadsheet / CRM, and tasks to people via WhatsApp or Telegram with a Done button.
| Role | What they get |
|---|---|
| Field technician | Closes a job by voice in 20 s, not in the evening at a desk. Works offline — transcription right on the phone. |
| Dispatch / NOC | An outage report → a structured incident (area, severity, customers affected, ETA) + a task for the technician. |
| Support | After a call, dictate a summary → a note in the ticket + a suggested follow-up email. |
| Owner / ops | "Who has what", outage status and what's overdue — a morning push. The company no longer rests on one person. |
Transcription right on the phone — write it up in a cabinet with no signal, sync catches up. Audio never leaves the device.
Understands the jargon: FTTH, GPON, OLT/ONT, splitter, dBm attenuation, RX/TX, drop…
Only the technician and dispatcher dictate. Everyone else just gets tasks in chat — no install, no login.
Ticketing / field-service / spreadsheet / CRM. We don't replace your system — we add a voice layer on top.
Voice is just the input. The value is what happens next — automatically, without retyping.
From one sentence about an outage, PV sends a bulk SMS to affected customers via your gateway (Twilio, SMSbrána.cz, your own). Fewer calls to dispatch.
An alert from Zabbix / UISP opens an outage in PV on its own. Dispatch assigns a technician, who closes it by voice. A closed NOC loop.
Jobs and outages flow as a ticket into ISPadmin or via webhook into anything (Splynx, UISP, ticketing, your own). We don't change your system.
Photo with a job, history by address, an /pv sla overview (job/outage counts, MTTR, technician performance). Proof for the customer and management.
No more evening retyping of jobs. The technician speaks, the record writes itself and is in the system instantly.
Nothing slips through — every job is a closed, traceable work order with measurements and a photo.
Customers get an SMS on an outage and a link to report faults themselves. Dispatch gets peace to work.
1 ISP · 3–5 technicians + 1 dispatcher · Telegram bot + ISP vocabulary · 2 weeks.
The metric: closing a job by voice instead of retyping it at night + dispatch sees status in one view. Does it keep running after the pilot? Then you have a solution, not a project.
Price: one-time €25 per company (base) · 2 weeks free · no setup fee.
Optional PRO subscription €8/month for the full kit (all AI modes, sync, overviews).